Human Services Counselor – Family Shelter

Website City of Portland

Municipal Government for Maine's largest City.


Health and Human Services Department – Social Services Division – Family Shelter

– Full-Time (37.5 hrs.), Permanent position – The schedule for this position is: Tuesday-Saturday, 8am-4:30pm –

This position will focus on assisting homeless families staying at the Family Shelter by increasing community supports and overall stabilization leading to permanent, safe and supportive housing.  A successful candidate in this position will also assist with applications for housing subsidies, location and placement in permanent housing, client outreach and relationship building, development of housing resources, increased representative payee participation and referrals and follow up to ensure increased community support. This position works closely with families from all different backgrounds to provide and connect them to community resources.  Other job duties include: crisis intervention, referral for detox and other substance use services, referral for mental health services, referral for healthcare services, as well as fully participating as part of the Family Shelter team.   May supervise Shelter Attendant staff.

Requirements: Experience with homeless or low income/at risk case management and excellent customer service skills. Experience with housing placement of homeless or at-risk populations, mental health issues, and other barriers to self-sufficiency preferred.   B.A. degree in Social Services or equivalent combination of education, experience, and training.  Valid Maine Class C driver’s license (please provide license number) and personal vehicle for work use.  Offers of employment are contingent upon completion of satisfactory criminal background check.

Pay range starting at $21.22/hour.

Accepting applications through Friday, June 24, 2022.  

To APPLY for this position please click here:,%20CASE%20MANAGER,%20FAMILY%20SHELTER


City Benefits –

Permanent, full-time employees receive a generous benefits package which includes 13 ½ paid holidays; employee health insurance; sick and vacation leave; optional life, dental, vision and income protection insurances; choice of retirement plans; and tuition reduction program with the University of Southern Maine.  Part-time employees may receive a pro-rated benefits package which may include some, but not all, of the benefits listed above.


The City of Portland is strongly committed to diversity in its workforce.

Women and Minorities are encouraged to apply.

We are an Affirmative Action/Equal Employment Opportunity employer.


For questions contact Human Resources by email at or 207-874-8624.

City Job Opportunities Website:


***COVID-19 Vaccine Mandate***     As a condition of employment, you must demonstrate proof of being fully vaccinated for COVID-19 prior to start of employment.  If you cannot get vaccinated due to a medical condition or a sincerely held religious belief, you may request an exemption as a reasonable accommodation.  Failure to provide proof of vaccination will result in your exclusion from employment with the City of Portland.

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