Customer Service Representative

Website divcomHQ Diversified Communications

Maine roots, global reach.

We are looking for a self-motivated and team-oriented Customer Service Representative to join our growing company! This position is responsible for providing front-line customer service support to exhibiting companies and internal customers for our trade show and conference events.  You’ll be supporting and assisting a dynamic team and customer base through various internal systems and correspondence (email/phone).  You’ll thrive in this role if you have a customer focused mindset, you are a multitasker, able to pick up the ball and ‘own it’, and willing to learn and grow in a role.

Key Responsibilities will include:

  • Build relationships with exhibitors and internal sales teams to become point of contact for logistical needs during the pre-event process
  • Create and update the Exhibitor Resource Center for assigned events
  • Manage online exhibitor lists for events
  • Create and execute exhibitor communications for assigned events
  • Assign co-exhibitors to floor plan for events
  • Monitor the data collection, through the Exhibitor Resource Center, for print, online and mobile for events
  • Attend team meetings and keep sales teams updated on dates and important information
  • Manage upgrades for events
  • Ancillary sales fulfilment
  • Other administrative tasks will be assigned

The successful candidate will have prior customer service experience and strong communication skills, is a proactive problem solver, and motivated to provide information to customers in an accurate, timely and pleasant manner.  Proficiency in MS Office is a plus! Language skills a plus!

Travel: Will be required (COVID Vaccination Required)

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