Office Manager/Health Care Manager

Planned Parenthood of Northern New England (PPNNE) is seeking a qualified candidate to fill a full time, 37.5 hours per week, Health Center Site Manager position based out of our Sanford, ME health center. The Site Manager oversees all daily administrative and health center operations, manages and coordinates training of the health center staff, provides direct administrative & clinical back up support to staff working with patients to assist meeting their needs and reports to the executive management team on the improvement and overall functionality of the health center.

Characteristic Responsibilities
Oversee all daily activities of the health center
Become familiar with, and able to comfortably discuss (using appropriate language) all services provided by PPNNE, including all FDA-approved methods of birth control, STI testing and abortion
Ensure the practitioner and HCA schedules match available appointments to patient needs and maximize program efficiency
Increase patient satisfaction by ensuring that the health center systems deliver minimal wait times, increased access, and a sense of personal care
Ensure that daily administrative procedures are completed correctly, including insurance billing, encounter form auditing, cash handling, and daily deposits.
Manage patient complaints or sensitive patient situations and assist staff in directing these issues to a supervisor
Coordinate communication within the site staff so that problems are identified and solved, changes are communicated, and priorities are clear
Create the annual visit and expense budget, involving the team in planning and goal setting.
Review critical indicators on a daily, weekly and monthly basis, spotting trends and planning interventions as needed
Identify training needs for staff and ensure appropriate ongoing training happens
Oversee inventory systems to ensure that all programs have sufficient amounts of appropriate medical supplies and unexpired medications
Ensure that medical equipment is in good working order and that the physical space is clean, safe and inviting
Ensure all required statistics about the site’s medical programs are submitted in a timely way
Share decision-making, facilitate effective group processes, use data to analyze problems and evaluate solutions, focus on systems thinking, and foster a supportive, caring and professional atmosphere
Ensure that Quality Assurance and Risk Management policies and procedures are implemented, including the submission of Occurrence Reports and patient complaints.
Oversee security at the site, including quarterly emergency drills
Establish relationships and network in the community to increase PPNNE’s visibility
Ensure that all site staff understand PPNNE’s mission and that all site practices are consistent with our mission and management philosophy
Incorporate customer satisfaction into all aspects of operations
Support a culture where each team member takes responsibility for evaluating existing systems, helping to create new systems and influencing decision making as appropriate
Support a culture where each staff person listens and contributes to department, site, and agency discussions and decision making as appropriate
Demonstrate flexibility and teamwork, understand that staffing needs and schedules fluctuate, which will require flexible work schedules and/or additional work hours

Qualifications
Related degree, certificate or diploma and 3-5 years of health management or related supervisory experience
Demonstrated leadership ability
Supervisory experience
Demonstrates understanding of and comfort with all services provided by PPNNE
Experience with medical program administration
Commitment to customer service and satisfaction
Commitment to a team orientation
Flexibility, initiative, creative thinking, and a willingness to learn required
Excellent communication skills, both written and oral
Ability to operate all normal office equipment
Ability to travel within PPNNE affiliate for trainings or meetings as appropriate

Compensation & Benefits
The range of pay for this position is $28.05 to $40.87/hr depending on experience. Access to benefits are available such as health, dental, vision, paid time off as well as a retirement fund.

Interested applicants please submit a cover letter and resume by clicking APPLY on our website at www.ppnne.org/jobs.

Planned Parenthood of Northern New England welcomes diversity & is an Equal Opportunity Employer

Office Manager, Practice Manager, Health Care Manager