Financial Services Assistant

Position Summary:

This position performs a variety of administrative, customer service and sales support activities to help manage client relationships and enhance the productivity and efficiency of assigned financial advisor(s).  Coordinates required documentation generated by customer transactions, answers customer questions and resolves issues.  Provides sales assistance by scheduling financial advisor(s) sales calls, appointments, maintains marketing materials, supports sales initiatives and events and other responsibilities.  Ensures work is in compliance with applicable laws, regulations and guidelines.

Essential Functions:

1. Provides professional, courteous and efficient service to all internal and external customers.
2. Performs a variety of administrative, customer service and sales support activity to help manage client relationships and enhance the productivity and efficiency of the assigned financial advisor(s) according to established policies and procedures and applicable legal and regulatory guidelines.
3. Provides administrative support to customer transactions and financial advisor activities.
4.  Establishes customer files, processes account and transaction documentation and follows up to ensure accuracy, payment and delivery, prepares correspondence, monitors incoming and outgoing mail, maintains supplies, assists in maintaining required compliance files and other activities.
5. Performs a variety of customer service activities, including answering incoming calls; performing research as needed and providing answers and assistance regarding procedural and administrative aspects of transactions and accounts.
6. Supports financial advisor(s) sales activities, coordinates sales call schedules; maintains production and commission logs; tracks referrals and results and follows up on transactions to ensure completion;  maintains current prospectuses and forms and other marketing and informational materials;  and assists with sales related mailings, campaigns, seminars and other sales initiatives.
7. Maintains positive business relationships and coordinates communications between financial advisor and customers, branches, Main Office and others relating to administrative, customer service and sales support activities, ensuring that important information is exchanged as needed.
8. Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.
9. Prepares and distributes variety of reports, data and other information detailing sales activities, results and other information as needed.
10. Develops understanding of department sales, operations and other practices and procedures and applicable legal and regulatory guidelines.
11. Participates in special projects and performs additional duties as required.
12. Complies with federal and state banking regulations, as well as with all bank and department policies and procedures.
13. Serves on various committees as assigned.
14. Attends all required meetings and training
15. Ability to travel to all bank locations.

Position Qualifications and Education Requirements:

• Series 6, 63 & Life & Health Insurance Licenses – Preferred
• High School Diploma or the equivalent combination of education and experience
• 5+ years business experience required.
• Basic knowledge of investments and investment industry helpful.
• Ability to relate well to wide variety of customers on phone and in person.
• Efficient and organized in performing administrative tasks.
• Ability to develop personal sales skills required.
• Capable of composing professional correspondence and reports.
• PC skills required, with proficiency in Microsoft Word & Excel.

Working Conditions:

• Physical surroundings are generally pleasant and comfortable.
• Required to travel throughout the bank’s service area as assigned.
• Normally seated with freedom of movement on a regular basis.

Those holding this position must be capable of performing all duties and responsibilities, either unaided or with the assistance of a reasonable accommodation, as determined by management.

The Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the bank reserves the right to change this job description and/or assign tasks for the employee to perform, as the Bank may deem appropriate.