Director of Public Services – Public Service Executive I

Website Secretary of State Secretary of State

Secretary of State

Job Class Code: EA33
Grade: 33
Salary:  $71,519.15 – $97,232.94 (eff 11/29/21)

Opening: November 24, 2021

Closing: December 17, 2021

The Department of the Secretary of State, Bureau of Motor Vehicles is seeking candidates for the Director of Public Services. This position is professional services work of a managerial nature in directing the development and coordination of services of the Bureau of Motor Vehicles, Public Services Division.  Responsibilities of this senior level management position includes advising the Deputy Secretary of State on administrative and operating successes and challenges; overseeing the activities of the motor vehicle branch offices; and directing programs and policies in branch offices which include 13 branch offices and a mobile unit covering multiple locations throughout Maine; propose legislation, and establish, update and implement policies, procedures and rules related to branch operations. The position also is responsible for ensuring branch office facilities meet the needs of the staff and public. The Director reports to the Deputy Secretary of State for the Bureau of Motor Vehicles


  • Oversees, plans, and directs division operations, programs, and staff; plans for change in workflow in order to ensure program goals and objectives are met for all motor vehicle branch offices activities.
  • Plans, directs, and oversees division operations and programs.
  • Manages and supports approximately 89 employees.
  • Confers with Deputy Secretary of State, Division Directors and other administrators to discuss and solve Bureau wide problems and issues that impact the effectiveness and efficiency of programs and organizational operations.
  • Prepares, evaluates, and implements budgeting, staffing, and related operational procedures, functions, and needs in order to maximize use of available resources.
  • Confers with and advises subordinate staff to exchange information and explain administrative program objectives, policies, procedures, and standards to identify the impact of work problems and formulate possible solutions.
  • Develops and recommends new and revised rules, policies and procedures in order to respond to changes in operational and/or program needs, objectives and priorities.
  • Studies, analyzes, and formulates Bureau policies, procedures, goals and objectives in order to improve operational effectiveness.
  • Represents the department, bureau and division at meetings, conferences, working groups and workshops. Drafts and delivers presentations.
  • Provides input to assist the executive and senior management teams.
  • Analyzes data and information; identifies challenges, trends, and quality control issues as well as effectiveness in serving Maine’s diverse populations.
  • Consults with the central office staff, Deputy Secretary of State for the Bureau of Motor Vehicles, Division Directors, and other key personnel in order to resolve program problems and implement division goals and objectives.
  • Reviews and analyzes the impact of proposed state and federal legislation on Maine motor vehicle laws, rules and regulations related to branch operations and drafts responses to the proposed legislation.
  • Leads team to ensure a positive, equitable, quality customer experience for all Mainers at BMV branches.


  • Knowledge of or have the ability to learn State and Federal programs, systems, laws policies and procedures.
  • Knowledge of or have the ability to learn Department goals, budgets, objectives and plans.
  • Knowledge of or experience with human resources including performance management and diversity, equity and inclusion.
  • Knowledge of or ability to learn Motor Vehicle law, rules and regulations.
  • Knowledge of personnel management.
  • Knowledge of management techniques.
  • Ability to identify and analyze problems, reach logical conclusions, and make sound recommendations and decisions.
  • Ability to interpret and analyze various laws, rules, regulations and technical information.
  • Ability to develop and establish plans, goals, objectives, and budgets in relation to assessed needs and mandates.
  • Ability to communicate and engage effectively and maintain effective working relationships with varying audiences, stakeholders, legislators and senior leadership.
  • Ability to manage a large complex division.
  • Ability to represent the Bureau and deliver presentations.
  • Ability to encourage consensus and cooperation from stakeholders.
  • Ability to communicate effectively orally and in writing.
  • Ability to work with internal facility management staff, and landlords to ensure branch offices are maintained and meet the needs of employees and customers.


A Bachelor’s Degree and ten (10) years of progressively responsible professional level management experience. Equivalent related professional experience may be substituted for education on a year-for-year basis.

NOTE: In addition, please include your response to the following in a cover letter:

  1. Please provide examples of your experience with leading a large, diverse staff.
  2. Please explain the difference between leadership and management. Include an example of a situation that requires leadership skills and an example that requires management skills.
  3. Please provide examples of your experience building relationships with employees, other agencies and stakeholders.
  4. Please provide examples of your ability to adapt and adjust to ever changing workplace issues, personnel issues, law changes, priority changes and more.

The bi-weekly dollar values of some State-paid benefits for full-time employees include: $14.60 for dental insurance; 17.96% of employee’s pay towards retirement; and, depending on the employee’s annual pay, at least 85% ($412.23) of health insurance premiums (more information is available here). Participation in the Health Premium Credit Program can decrease the employee’s cost of health insurance by 5%. Health and Dental Insurance rates for part-time positions must be prorated.

For more information or questions, please visit our website at:

Maine State Government is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.

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