Customer Rep Associate II – MV

Website Secretary of State Secretary of State

Secretary of State

Job class code:  6520

Pay grade: 14

Salary:   $15.67 – $21.69  (all new hires start at step 3, $17.31 eff 12/1/21)

Open:  November 15, 2021

Close:  December 1, 2021
DESCRIPTION:

The Department of the Secretary of State, Bureau of Motor Vehicles is seeking candidates for a full time Customer Representative Associate II-MV for the Bangor Branch office.  The anticipated end date for the position is June 10, 2023, may be extended.  The successful candidate will possess exceptional customer service skills and experience with point of sale transactions.  This position provides office and administrative support work with a regulatory or eligibility component in assisting the public with applications, fees, and/or examinations related to motor vehicle registration and/or drivers licenses.  Statewide travel is required.  Work hours are Monday – Friday, 8:00 am.- 5:00 pm.

TYPICAL DUTIES:

Code, compute, verify, post, reconcile, and/or update standard documents and financial transactions.
Present routine factual information to individuals/groups.
Assist customers with motor vehicle and/or voter registrations.
Administer driver licensing written and vision tests in accordance with set procedures.
KNOWLEDGE, SKILLS & ABILITIES:

Ability to make intermediate mathematical calculations.
Ability to verify, code, computer and/or reconcile data on standard documents.
Ability to read, understand, and explain charts and guides.
Ability to assist customers and providers with reporting, elegibility, and compliance requirements.
Ability to apply routine individual cases an explanation and interpretation of applicable rules, regulations, policies, procedures, codes and/or documentation requirements.
Ability to effectively present routine factual information to individuals/groups.
MINIMUM REQUIREMENTS:

In order to qualify, you must have training, education, and/or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, and/or examinations that have an eligibility or compliance component; and 2) the ability to use independent decision making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. In addition, the successful candidate must pass a National Criminal Background check, including fingerprinting.

BENEFITS:

The bi-weekly dollar values of some State-paid benefits for full-time employees include: $14.60 for dental insurance; 13.16% of employee’s pay towards retirement; and, depending on the employee’s annual pay, at least 85% ($412.23) of health insurance premiums (more information is available here). Participation in the Health Premium Credit Program can decrease the employee’s cost of health insurance by 5%. Health and Dental Insurance rates for part-time positions must be prorated.

For more information or questions, please visit our website:  https://www.maine.gov/sos/jobs/index.html

Maine State Government is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.

To apply for this job email your details to lucia.a.nadeau@maine.gov