Emergency Communications Specialist (multiple vacancies) – Augusta (July 2021)

  • Full Time
  • Anywhere

Website State of Maine, Department of Public Safety

Department of Public Safety

Opening Date: July 2, 2021

Closing Date:  July 26, 2021
Job Class Code: 8600
Grade: 19 (Professional/Technical)
Salary: $40,974 – $54,584 (salary displayed includes 15% stipend but does not include any additional pay such as overtime, weekend or night differential pay)

*Special retirement information shown below*

Location: Augusta Regional Communications Center (multiple vacancies)

Please visit the link above to watch a video regarding the exciting and rewarding position of an Emergency Communications Specialist!

Lights flashing…

Sirens blaring…

Emergency vehicles must be dispatched before they can help anyone…

Enter the importance of Emergency Communication Specialists; they play this crucial role, acting as the liaison between law enforcement and people in need of help. They must gather essential information from callers before sharing it, accurately and promptly, with first responders.

This position must provide 24/7 coverage; therefore, it operates on a rotating schedule, which may include weekends, holidays, evenings, and/or night shifts.

If you want to serve your community, help the public, and make an impact with your next career, the State of Maine wants to hear from you!

Build your career with the Department of Public Safety. Possible advancement routes include: Q/A positions, Supervisor, Operation Managers, CAD Administrators, or Director.

A typical day involves:

For emergency and non-emergency situations:Acting as the first point of contact for people in need of help
Coordinating effective response to calls for service
Developing incident resolution strategies
Searching databases to find pertinent information for appropriate personnel (things like criminal history, stolen property, and motor vehicle data)
Documenting calls in computer aided dispatch system
Operating communications equipment, including computer aided dispatch and radio systems
To be successful, you must be able to…

Make prompt and accurate decisions under stressful and time-sensitive conditions
Handle multiple enhanced 911 calls simultaneously
Detect discrepancies within agency databases and report inconsistencies
Perform duties with minimal supervision
Prioritize incidents
Within six months of hire, new employees receive training from the Department of Public Safety to attain certifications in:

Maine State Terminal Operator
Emergency Telecommunicator
Emergency Fire Dispatcher
Emergency Medical Dispatcher (which includes CPR training)
NexGen 9-1-1
Benefits are vital to your health and well-being. We get it. Here’s what the State of Maine offers:

wellness & stress relief – with therapy dogs and a relaxation pod
growth – build your career
health, dental, and vision insurance – take care of yourself
retirement savings – financially independent, even after you stop working
flexible spending accounts – manage out-of-pocket healthcare and/or daycare costs
gym membership reimbursement – better yourself
living resources (employee assistance program) – overcome difficult situations with support
paid holidays – twelve each year
federal public loan forgiveness program – for qualifying loans and payments
statewide locations – from Kittery to Fort Kent
training – develop knowledge, skills, and understanding
Minimum requirements:

Graduation from high school or equivalent.
Any selected candidate must be able to pass a fingerprint-based background check and a polygraph before employment.

Application Instructions:

Interested applicants need to apply online by selecting the “Apply for this opening” button along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application.  In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period.

If you require a paper application, please contact Human Resources at (207) 623-6700.

Contact Information:

Director Brodie Hinckley at brodie.hinckley@maine.gov

Why work for the State of Maine?

Health, Dental and Vision Insurance
Retirement Savings
Flexible Spending Accounts
Gym Membership Reimbursement
Living Resources (Employee Assistance Program)
Paid Holidays
Federal Public Loan Forgiveness Program- to learn if you qualify, please visit https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service#qualify
Statewide Locations
Seasonal Jobs
Summer Internship Opportunities

Employees hired into this classification are included in the 1998 Special Plan for Maine State Retirement.  This plan allows an employee to retire at age 55 if they have at least 10 years of employment in this special plan or with 25 years in the plan regardless of age.  Details regarding this plan can be found here 1998 Special Plan or by contacting MEPERS directly.

The bi-weekly dollar values of some State-paid benefits for full-time employees include: $14.60 for dental insurance; 14.11% of employee’s pay towards retirement; and, depending on the employee’s annual pay, at least 85% ($400.34) of health insurance premiums (more information is available here). Participation in the Health Premium Credit Program can increase state-paid health insurance benefits by 5%.

Maine State Government is an Equal Opportunity/Affirmative Action employer.  We provide reasonable accommodations to qualified individuals with disabilities upon request.

To apply for this job please visit mainebhr.recruiterbox.com.