Technical Support Specialist

Website University of New England

The Technology Support Specialist will initiate and support a Mac and PC environment, solving a wide range of application and technical problems, demonstrating superior problem solving skills and a strong combination of customer service, communication, and technical abilities. This position will work as part of a team across two campuses and interact with all members of the University community via phone, email, walk-up and office visit support. Technical experience that includes maintenance and imaging of laptops and desktops, troubleshooting hardware and software issues, deep understanding of the Windows and Macintosh operating systems, and an understanding of how technology works in an enterprise level environment is essential to success in this role.

  • Configure, deploy, retire, troubleshoot and repair Macintosh and Windows laptops, desktops and peripherals.
  • Monitor, log, take responsibility for, and promptly resolve incoming requests made via tickets, email, phone and walkup.
  • Provide immediate support for all classroom related issues.
  • Provide training to users on the operation of their technology and best practices.
  • Work closely with other ITS staff and departments to troubleshoot and resolve problems.
  • Work with management and coworkers in User Services to complete campus wide initiative and projects.
  • Performs additional related duties as assigned by management.

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits and will not tolerate discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors will not be permitted to have an adverse influence upon decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

In order to protect the health and safety of the UNE community, UNE requires all students enrolled in classes on our campuses and all on-campus employees to be vaccinated for COVID-19 before the start of the fall 2021 semester or prior to the start of employment, whichever is later. The University allows for religious and medical exemptions to the policy. Applicants who believe they are eligible for a medical or religious exemption to the vaccine may seek the exemption through Human Resources after they receive a conditional offer of employment. Please note that no person to whom the policy applies will be finally employed or permitted to work if they are not vaccinated unless they request an exemption and are granted one.

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